Official schedule
Cohorts are created based on learner response. When available, the public cohort page and enrollment confirmation will state the start date, regular session time, timezone and seat availability. Enrolled participants receive session links by email. The detailed calendar identifies Sessions 1, 2 and 3 for the refund guarantee. Times are in IST unless stated otherwise.
Cancellation by QloudSpace
If QloudSpace cancels a cohort and does not provide an accepted equivalent replacement, each enrolled learner may choose a full refund without gateway-fee deduction or transfer of the full amount to the next suitable cohort. A learner is not required to accept a transfer.
Material schedule changes
If the start date or recurring day/time pattern changes materially, a learner who cannot reasonably attend may choose a full refund or transfer by replying within seven calendar days of notice or before the revised cohort starts, whichever occurs first.
Individual-session changes
An individual session may be rescheduled for instructor illness, platform outage, emergency or another unavoidable issue. We will provide reasonable notice, arrange a replacement live session or equivalent delivery, and preserve the overall live-session commitment where reasonably possible. Changes to Sessions 1 or 2 move the refund deadline so two sessions are completed before the decision.
Instructor changes
An instructor may be replaced where reasonably necessary. This is not by itself a material rescheduling where the replacement is suitably qualified and the curriculum, format and session commitment remain substantially unchanged.
Extended interruption
If delivery is interrupted, we may pause and reschedule remaining sessions. If the program cannot resume or a reasonable equivalent cannot be provided within 30 calendar days, affected learners may choose a future cohort or a fair prorated refund for the material portion left undelivered.
Learner-requested transfer
Before Session 3 begins, an eligible learner may choose the full refund or a one-time transfer to the next equivalent cohort, subject to seats. After Session 3 begins there is no standard transfer entitlement, although documented emergencies may be considered. Transfers are personal and non-transferable.
Recordings
Session recordings will be made available to enrolled participants within seven days after each recorded session and remain accessible for at least 90 days. A recording does not replace our commitment to the published live-session delivery unless used as a reasonable remedy for an isolated disruption agreed or permitted under this Policy.
Contact
- General and program support: support@qloudspace.com
- Refund requests: refunds@qloudspace.com
- Privacy requests: privacy@qloudspace.com
- Grievances: grievance@qloudspace.com
- Customer care: +91 89518 07073