Two-Session Fit Guarantee
You may attend the first two live sessions and decide whether the program is right for you. To receive a full refund, email refunds@qloudspace.com before the scheduled start time of Session 3 in the official cohort calendar. The received-email timestamp in Indian Standard Time determines eligibility. No reason is required.
If either of the first two sessions or Session 3 is rescheduled, the deadline moves to the revised Session 3 start time after two live sessions have been completed.
Requesting a refund
Email from the address used for enrollment and include the learner name, registered contact details, program and cohort, payment or enrollment reference if available, and a clear request to cancel under the Two-Session Fit Guarantee. Never send payment credentials.
Refund amount
An eligible refund covers the full amount actually paid to QloudSpace for that enrollment. We do not deduct PayU charges, payment-gateway charges, administrative fees or the value of the first two sessions. Charges independently imposed by a learner’s bank, lender or other provider remain subject to that provider’s terms.
Method and timing
Refunds are issued through PayU to the original payment method. We will initiate an approved refund within five business days after confirming eligibility and the transaction. PayU and the relevant bank then control the credit timeline, which is typically approximately 5–21 days and can take longer for some banks.
After the deadline
Requests received at or after Session 3 begins do not qualify merely because the learner changes their mind, misses sessions, has a personal conflict, does not complete practice, has unsuitable equipment or connectivity, or no longer requires the training. No standard prorated refund is offered for voluntary withdrawal. Exceptional emergencies may be considered as a goodwill matter.
Rights not limited by the deadline
The deadline does not remove rights arising where QloudSpace cancels or materially reschedules the cohort, fails to deliver a material part of the service, provides a materially deficient or misdescribed service, a duplicate or erroneous transaction requires reversal, or applicable law provides another remedy.
Access after cancellation
After cancellation is approved, access to future live sessions, session links, recordings and learner-restricted resources ends. Confidentiality and intellectual-property obligations continue.
Contact
- General and program support: support@qloudspace.com
- Refund requests: refunds@qloudspace.com
- Privacy requests: privacy@qloudspace.com
- Grievances: grievance@qloudspace.com
- Customer care: +91 89518 07073